In our training, the working method of the confidential counselor (CC) regarding the management of inappropriate behavior (IB) is elaborated. The role of an internal CC is diverse and demands a lot from this person. He or she must be visible, exude confidence and have knowledge of what is and what is not allowed and what is possible.
The work of the confidential counselor is multifaceted and requires conversational skills and presentation techniques. We use creative and interactive methods, exchange many practical experiences, and practice guidance and advisory conversations.
To effectively fulfill this function, we provide various tools and exercises, but the CC also receives a reference book with practical handouts.
The training will be given during 8 weeks. The trainee will attend the first online session (2 hours), 6 hours of live sessions with the trainer, and a final online session (1 hour). Every week the trainee will have about 1.5 hours of homework. After 8 weeks an exam will be taken before receiving the certificate.
Activities of a Confidential Counselor:
• Takes care of employees, advises, and provides guidance to employees who (have) experienced undesirable behavior such as (sexual) intimidation, aggression, violence, discrimination, bullying, and work pressure.
• Helps to de-escalate and end unwanted behavior.
• Thinks about possible solutions such as having a conversation, a complaints procedure, or a referral to internal or external care providers, such as a general practitioner, coach, company doctor, or social worker. This may be necessary, for example, when intimidation leads to psychological or physical (psychosomatic) complaints.
• Contributes to restoring the connection between reporter and complainant (perpetrator).
• Guides the employee through a complaint procedure.
• Consults with managers about social safety and its improvement in the approach to undesirable behavior and trends and developments.
• Reports to the Board of Directors on activities, key figures, analyses, and recommendations based on an annual report.
• Builds and maintains intensive contact with various stakeholders, including the external CCs.
In addition, a CC must:
• Be willing and available to follow training, workshops, and supervision.
• Have completed a higher professional education (or comparable level of work and thinking).
• Have an excellent listening attitude and good communication and writing skills.
• Feels comfortable executing a largely independent function.
Confidentiality, due diligence, and privacy characterize the CC’s work.
With enough participants, the training will start in November 2023.
For more information about the training and costs, please contact j.siebel@medwork.aw
