Windward Islands Airways International (Winair) N.V. will launch its Passenger Experience Survey on October 8, 2026, inviting passengers across its network to share feedback about their experiences with the airline during the past 12 months. Passengers who have travelled with Winair will receive an email invitation with a survey form.
The survey covers key stages of the passenger journey, including booking, airport services, the onboard experience, communication, and the handling of flight disruptions. The feedback will help Winair understand what is working well and where improvements should be prioritized.
“Our passengers are at the heart of everything we do,” said Pascalle Wong-A-Foe, Marketing & Communications Manager. “Their feedback will help us better understand their needs and make informed decisions about how we can continue improving the Winair experience.”
The independent survey is being conducted by ReQuest Research & Consultancy and takes approximately eight minutes to complete. Responses will be treated confidentially, and Winair will receive anonymous survey results only.
After completing the survey, participants may enter a prize draw for a chance to win two round-trip tickets to any Winair destination. Contact details provided for the prize draw will be stored separately from survey responses.